dealstime web store FAQ section

(1) Currently, shipping method we are using on ecrater is EMS. Total delivery time is composed of two parts. The first part is the processing time.This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 days. (2) For free shipping order, item will be shipped by Hong kong Post. Typically, Hong kong Post estimate delevery time is: 10-15 days after shipping. The freight of Hong kong Post is much lower than DHL. But unfortunately we can not set two different shipping methods on ecrater. If you like to use cheaper one, please send email to sales#favordeals.com (please replace # with @), we will answer your email as soon as possible.

Yes, of course. Due to its convenience and efficiency, E-commerce is new but it develops very rapidly. Dealstime(powered by FavorDeals.com) is a reliable business providing quality products and services. Anyone, anywhere, is welcome to use our website to initiate inquiries, place orders, check order status, fulfill payment and access support online. Some people may not believe that they can just place orders online and get them delivered. Give it a try and see how much convenience and pleasure you will get from trading online. Just register for free and start ordering straight away, you will find that doing business through our website extremely straight forward. Act now! Register, and gain access to the huge Chinese electronics market.

During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order. You can use the tracking number log in shipping agent's website to check out the shipping status. For example, US customer can check out status on http://www.usps.com. You can also contact with our online salesman or customer service representative to get help.

Yes,Product quality is our top priority. Unless otherwise specified, we offer a 12-month warranty against defects for all products. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, and damage due to accidents, physical force, water, fire, power surge, acts of God, natural disasters, or other misuse.